Job Summary

As the Inside Sales & Technical Product Representative, your work represents Shearwater’s brand promise: Powerful, Simple, Reliable. You will join our dynamic Sales and Marketing team, working with our extensive dealer network to support inside sales, retail product support, order entry, and administrative support.

Job Grade:

Career Band 1: $40,000- $70,000

Responsibilities and Duties

Inside Sales

  • Follow up on inbound leads and engage with customers via email, Zen Desk, or phone.
  • Proactively reach out to dealers for sales communications.
  • Provide product information, services, and policies to dealers.
  • Generate weekly sales reports from Business Central for growth insights.
  • Maintain updated customer activity records and gather feedback for improvement.
  • Support A/R goals and sales efforts through communication and administrative tasks.

Retail Product Support

  • Conduct in-store product demos, retail training, and assist in dealer onboarding.
  • Coordinate product knowledge activities and implement digital tools.
  • Implement and maintain our dealer product education and sales incentive digital tool.
  • Deploy trade marketing tools, POP displays, and support sales efforts at trade shows.

Order Entry and Administrative Support

  • Input new dealer data into Business Central.
  • Enter dealer sales orders accurately into Business Central or B2B platform.
  • Invoice orders and promptly email confirmations to customers daily.
  • Provide order confirmations with current shipping lead times within half a business day.

Key Skills and Qualifications

  • Experience in the dive industry or related fields is highly desirable.
  • Post-secondary education in business administration, operations, or equivalent experience.
  • 2 years of applied experience in inside or outside sales, preferably with technical products.
  • Understanding of sales processes and key performance metrics; manufacturing experience is advantageous.
  • Familiarity with regulated industries or government programs is an asset.

Required knowledge, skills, abilities

  • Collaborative team player with a willingness to support colleagues and tackle tasks as needed.
  • Excellent communication skills, with the ability to represent the company professionally.
  • Demonstrated ability to communicate respectfully and empathetically with customers.
  • Strong organizational skills to manage multiple tasks, priorities, and projects efficiently.
  • Proficiency in computer applications including Outlook, MS Word, Excel, and Adobe Acrobat, Zendesk, ERP software, and payment systems.
  • Proactive problem-solving skills with a positive approach to resolution and follow-up.
  • Understanding of bid contracting processes and logistics considerations.

Join us in our mission to serve the diving community with exceptional products and support! Apply now to be part of our team.


These are some of the benefits Shearwater employees enjoy:

  • Flex time and Hybrid work site arrangements for most professional staff
  • Company paid Life, AD&D, Dental, Extended Health, EAP Plan & Health Spending Account
  • Competitive vacation allowance
  • Group RSP with company matching contributions
  • 5 personal days per calendar year (paid out if not used)
  • Diving – open water ticket, dry suit and advanced training company paid
  • Bonuses based on successful annual financial performance of the company


To apply, click the Apply Now button on our indeed job posting here.


Shearwater Research is a privately held technology ISO9001:2015 certified world leader in the field of dive computers for serious divers. Based in Richmond, British Columbia, we have dealers in over 70 countries, and service centres in Canada, USA, UK, France, New Zealand, and Thailand.


Shearwater Research is an equal opportunity employer. If you are contacted regarding the position, please advise the member of our recruiting team of any accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.