TERIC SUPPORT
Documentation
Current Firmware Version: V31
Here you will find all of the important manuals and release notes for the Teric dive computer. If you can't find what you're looking for please reach out to our Customer Service team.
- Teric Manual - English
- Teric Manual - French
- Teric Manual - German
- Teric Manual - Italian
- Teric Manual - Japanese
- Teric Manual - Korean
- Teric Manual - Simplified Chinese
- Teric Manual - Spanish
- Teric Manual - Thai
- Teric Manual - Traditional Chinese
- Teric Manual - Portuguese
- Teric Manual - Polish
- Teric Manual - Czech
- Teric Release Notes - English
- Teric Release Notes - French
- Teric Release Notes - German
- Teric Release Notes - Italian
- Teric Release Note - Simplified Chinese
- Teric Release Notes - Traditional Chinese
- Teric Release Notes - Japanese
- Teric Release Notes - Korean
- Teric Release Notes - Thai
- Teric Release Notes - Polish
- Teric Release Notes - Russian
- Teric Release Notes - Spanish
- Teric Release Notes - Portuguese
Note: Updating the firmware will reset the decompression tissue loading.
- Ensure that you have the latest Shearwater Cloud installed
- In Shearwater Cloud, click or tap on the Connect icon
- On your Teric, press the MENU button repeatedly until the Bluetooth option is highlighted and then select it by pressing the FUNC button
- After a successful connection is achieved, select UPDATE FIRMWARE in Shearwater Cloud
- Follow the instructions in Shearwater Cloud
Please visit the Bluetooth Quickstart Guide for more details.
FAQ
Still have questions? We have the answers.
A full comparison chart is available here.
No. Replacing the bezel would be prohibitively expensive as the sapphire crystal window is permanently bonded to the bezel and the AMOLED screen. If you're looking for ways to personalize your Teric, you can purchase coloured watch straps.
How to Calibrate:
- Find magnetic north using a compass
- Find compass setting in Teric
- Calibrate and confirm
- Rotate Teric on all three axis TOWARDS magnetic north -
- Continue rotating the Teric in random directions for remaining calibration time
- Check the Teric against the compass
How to install:
- After washing your hands. pre-position the screen protector to the Teric (adhesive side downward).
- Clean the screen of your Teric with wet wipes followed by the dry wipes. then clear the remaining liquid with the microfiber cloth.
- Clean the dust on the screen with the dust absorber sticker.
- Peel off the protective film from the PET screen protector.
- Press the center of the PET screen protector and remove the tiny air bubbles by gently pushing outwards with the squeegee from the centre (Allow 1 - 2 days for the smaller bubbles to fully disappear).
IMPORTANT NOTE:
- Must clean the dust on the screen and apply it in a dust free room.
- Air bubbles will automatically disappear within 24 hours.
- If there are air bubble spots. the section is not adhering, and you will need to gently peel off the screen protector carefully and reinstall it.
A Cautions:
Repeated removal of the PET screen protector may cause it to lose its adhesiveness. During application. excessive force may cause damage to the PET screen protector.
Shearwater offers a worldwide 2-year warranty on all products. The warranty lives with the unit, not with the original purchaser. This means that whether you buy your unit from our dealer network or second-hand, the warranty will still be effective.
The Teric screen is made of sapphire crystal which is one of the most scratch resistant material that can reasonably be used as a watch window. However, sharp impacts can still result in scratches. In particular, chrome plating has very high hardness and may scratch the Teric window. If you are concerned with scratching the Teric window, we suggest using a screen protector. Exceptional impacts may still damage the window even with a protector fitted. Screen protectors that fit the Teric are sold by authorized Shearwater Dealers
Shearwater recommends service of your dive computer every 2 years by an authorized service centre.
Yes, we will replace the charger under warranty. In the meantime, there are a number of third-party wireless chargers that will work in a pinch.
The typical battery life is 5 years.
The battery can be replaced at authorized service centers.
The turn around time for replacement is 5 business days after receipt of payment, excluding shipping time. The battery replacement includes inspection, functional testing and pressure testing.
If the battery is not meeting performance specifications within the 2-year warranty period it will be replaced free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.
Try taking the battery out and leaving it out for at least 5 minutes. This should allow the transmitter to reset, and often solves a loss of communications.
Lithium-ion batteries, such as the one in the Teric, can be damaged if completely discharged. The Teric has have internal protection which disconnects the battery before complete discharge occurs. However, a small amount of self-discharge still occurs, which can lead to complete discharge and subsequently battery damage if stored for long periods without recharging.
To prevent damage to the battery please do the following:
1) Fully charge the Teric prior to storage
2) Top up the Teric battery every 3 months.
No, the Teric is a standalone only product.
The battery can be serviced at a Shearwater service centre. It is not user replaceable.
AI will not affect the battery life of the Teric when it is turned off or in watch mode. If the Teric has AI enabled and is in dive mode, power usage will increase by a small amount (roughly 10%, but this will vary) with one transmitter and a little more with two transmitters. If a transmitter is not being used, it is recommended that it be disabled (turned off) in the Teric system menu. Unpairing a transmitter in addition to turning it off will not further impact battery life.
You can views the certifications for all Shearwater products here.