The typical battery life is 5 years or 500 charge cycles.
The battery can be replaced at authorized service centers. The cost of replacement is $100 CAD + shipping.
The turn around time for replacement is 5 business days after receipt of payment, excluding shipping time. The battery replacement includes inspection, functional testing and pressure testing.
If the battery is not meeting performance specifications within the 2-year warranty period it will be replaced free of charge. Variations to battery lifespan can be expected due to operating at extremes of the rated specification, such as high environmental temperatures or repeatedly fully discharging the battery.
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Written by Kip Atchison
I am the current developer responsible for Shearwater Desktop. It is my job to add features, fix bugs, and ensure compatibility with new products.
