If you are asked to reset your password or you request a password reset: 

• An email called ”Your Dive Shearwater Verification Code” will be sent to your inbox 
• Check your Spam/Other/Junk mail folders if needed 
• Enter the 6-digit code into the PIN on the password reset form and follow the steps to set a new Password 
• If you receive a “Temporary Password” email. The long alpha numeric including all special characters should be entered into the password field. Not the PIN.  
• Note that password reset of Dive Shearwater and Shearwater Cloud are independent and resetting one, does not reset the other. 

If you complete all steps and you are still having issues logging in, please report it in the feedback form. 

If your account is synced to the cloud, simply download and open the Dive Shearwater app. Once you sign in with the your account credentials, your previous dive logs should automatically sync.

The initial data migration process may take longer than expected. It may look like the migration is done but there are no dives in the account. Please be patient as it could take up to 20 minutes for the dives to show up.

If your migration has started but it appears that dives are missing or data is incorrect: 

• Rest assured your data is not lost. It continues to exist in Shearwater Cloud and is likely still processing in Dive Shearwater. 
• Often a trigger is needed to help the new data show up in Dive Shearwater. After waiting 20-30 minutes for processing, try the following: 
• Hit the “Refresh Data” button at the bottom of the Profile Tab 
• Log out and back in again 
• Complete a Full Close or Force Quit of the app and re-start it 

If you complete all steps and your dives are still not visible, please report it in the feedback form. 

If you are receiving a "Corrupted Data" message do not be alarmed. This is an incorrect message and should read "Data migration in progress". This is being corrected, but in the meantime rest assured your data is safe and not corrupted. It will show up in Dive Shearwater once the full migration is complete.

If your Android is displaying this message: "An error occurred while loading your data. Please log out and try again.” We are aware logging out and in again does not currently resolve this, and our development team is working tirelessly to identify why certain operating systems are not correctly calling on the stored logs.

我們推出新的應用程式是為了提高效能和使用者體驗。先前的應用程式有效能緩慢和延遲的問題，而新的應用程式提供了更流暢、更快速的介面，並增強了 UI 和功能。

Shearwater Cloud 最終將被棄用，我們建議使用者使用 Dive Shearwater，因為這將是我們新的支援應用程式，會定期更新並提供新功能。

您可以使用原始密碼登入，但如果它不符合新的密碼標準，系統將提示您進行變更。

可以，但是在 Shearwater Cloud 中所做的變更不會反映在 Dive Shearwater 中。

Dive Shearwater 目前適用於 Apple 和 Android 行動裝置。如果您偏好使用桌面應用程式，我們建議您暫時繼續使用 Shearwater Cloud。

Dive Shearwater is not currently formatted for tablets or ipads.

選擇「個人資料」 > 在「設定」下，選擇「語言」 > 選擇您偏好的語言。

開啟應用程式 > 選擇「個人資料」 > 在「設定」下，選擇「與 Avelo 連接」 > 系統將提示您一個彈出視窗，以開啟 Avelo 登入頁面，您可以在其中輸入您的 Avelo 帳戶憑證。登入帳戶後，點擊「授權」，接著您應該會被重新導向返回 Dive Shearwater。

您目前可以繼續使用 Shearwater Cloud，但是，我們建議您升級到支援的潛水電腦錶版本，以開始使用 Dive Shearwater。

While you can download dives directly from a Shearwater dive computer to Dive Shearwater, there is no 'import' option in the app for UDDF data at this time.

These features are not yet available.

iOS:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Perdix
• Petrel 3
• Petrel 2
• NERD 2

Android:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Petrel 3
• NERD 2

For information about account deletion and data storage, read more.

如果您想提供回饋、改進建議、報告錯誤，或者只是需要有關應用程式操作的說明，請填寫此表格，我們會盡快與您聯繫。