Update: Dec. 3, 2025
We want to acknowledge the feedback many of you have shared following the release of the new Dive Shearwater app. While we are excited about this major step forward for the Shearwater digital ecosystem, we also recognize that several of you are experiencing issues, and for that, I sincerely apologize. Read the full message from our CEO.
Your feedback has been valuable at identifying issues and feature requests. We are planning a series of ongoing releases as we get the app up to speed. Please find some troubleshooting tips below.
一個嶄新的開始...
Dive Shearwater 為簡潔與可靠而生,不僅提供您當下所需的工具,也為未來更強大的功能奠定基礎。
您的一站式潛水平台
立即下載新應用程式,然後註冊新帳戶或遷移您現有的 Shearwater Cloud 資料。
立即下載
不僅僅是另一個潛水日誌追蹤您的探險
憑藉改進的使用者流程和簡化的體驗,Dive Shearwater 帶給您直觀且易於使用的感受。讓您的記錄保持井然有序,並專注於每個潛水員最關心的細節。
追蹤您的探險
使用互動式潛水地圖來建立您自己探索過的地點的個人指南。
充分利用您的裝備
使用全新的 Swift GPS 發射器自動擷取潛水地點座標。在任何支援氣體整合的 Shearwater 潛水電腦上獲取入水點和出水點資訊。
Shearwater 潛水電腦與 Dive Shearwater 應用程式共同構成一個完整的生態系統,在水中提供精確性,在陸地上提供清晰度。
Troubleshooting
If you are having issues with the app, please find some helpful tips here. If you cannot find what you are looking for or need further help with your issue, please complete the feedback form.
If you are asked to reset your password or you request a password reset:
- An email called ”Your Dive Shearwater Verification Code” will be sent to your inbox
- Check your Spam/Other/Junk mail folders if needed
- Enter the 6-digit code into the PIN on the password reset form and follow the steps to set a new Password
- If you receive a “Temporary Password” email. The long alpha numeric including all special characters should be entered into the password field. Not the PIN.
- Note that password reset of Dive Shearwater and Shearwater Cloud are independent and resetting one, does not reset the other.
If you complete all steps and you are still having issues logging in, please report it in the feedback form.
If your account is synced to the cloud, simply download and open the Dive Shearwater app. Once you sign in with the your account credentials, your previous dive logs should automatically sync.
The initial data migration process may take longer than expected. It may look like the migration is done but there are no dives in the account. Please be patient as it could take up to 20 minutes for the dives to show up.
If your migration has started but it appears that dives are missing or data is incorrect:
- Rest assured your data is not lost. It continues to exist in Shearwater Cloud and is likely still processing in Dive Shearwater.
- Often a trigger is needed to help the new data show up in Dive Shearwater. After waiting 20-30 minutes for processing, try the following:
- Hit the “Refresh Data” button at the bottom of the Profile Tab
- Log out and back in again
- Complete a Full Close or Force Quit of the app and re-start it
If you complete all steps and your dives are still not visible, please report it in the feedback form.
If you are receiving a "Corrupted Data" message do not be alarmed. This is an incorrect message and should read "Data migration in progress". This is being corrected, but in the meantime rest assured your data is safe and not corrupted. It will show up in Dive Shearwater once the full migration is complete.
If your Android is displaying this message: "An error occurred while loading your data. Please log out and try again.” We are aware logging out and in again does not currently resolve this, and our development team is working tirelessly to identify why certain operating systems are not correctly calling on the stored logs.
常見問題
有問題嗎? 請聯繫我們的客戶服務團隊,以獲取有關 Dive Shearwater 的協助。
我們推出新的應用程式是為了提高效能和使用者體驗。先前的應用程式有效能緩慢和延遲的問題,而新的應用程式提供了更流暢、更快速的介面,並增強了 UI 和功能。
Shearwater Cloud 最終將被棄用,我們建議使用者使用 Dive Shearwater,因為這將是我們新的支援應用程式,會定期更新並提供新功能。
您可以使用原始密碼登入,但如果它不符合新的密碼標準,系統將提示您進行變更。
可以,但是在 Shearwater Cloud 中所做的變更不會反映在 Dive Shearwater 中。
Dive Shearwater 目前適用於 Apple 和 Android 行動裝置。如果您偏好使用桌面應用程式,我們建議您暫時繼續使用 Shearwater Cloud。
Dive Shearwater is not currently formatted for tablets or ipads.
選擇「個人資料」 > 在「設定」下,選擇「語言」 > 選擇您偏好的語言。
開啟應用程式 > 選擇「個人資料」 > 在「設定」下,選擇「與 Avelo 連接」 > 系統將提示您一個彈出視窗,以開啟 Avelo 登入頁面,您可以在其中輸入您的 Avelo 帳戶憑證。登入帳戶後,點擊「授權」,接著您應該會被重新導向返回 Dive Shearwater。
您目前可以繼續使用 Shearwater Cloud,但是,我們建議您升級到支援的潛水電腦錶版本,以開始使用 Dive Shearwater。
While you can download dives directly from a Shearwater dive computer to Dive Shearwater, there is no 'import' option in the app for UDDF data at this time.
These features are not yet available.
額外資源
iOS:
- Tern
- Tern TX
- Peregrine
- Peregrine TX
- Teric
- Perdix 2
- Perdix AI
- Perdix
- Petrel 3
- Petrel 2
- NERD 2
Android:
- Tern
- Tern TX
- Peregrine
- Peregrine TX
- Teric
- Perdix 2
- Perdix AI
- Petrel 3
- NERD 2
For information about account deletion and data storage, read more.