If you are asked to reset your password or you request a password reset: 

• An email called ”Your Dive Shearwater Verification Code” will be sent to your inbox 
• Check your Spam/Other/Junk mail folders if needed 
• Enter the 6-digit code into the PIN on the password reset form and follow the steps to set a new Password 
• If you receive a “Temporary Password” email. The long alpha numeric including all special characters should be entered into the password field. Not the PIN.  
• Note that password reset of Dive Shearwater and Shearwater Cloud are independent and resetting one, does not reset the other. 

If you complete all steps and you are still having issues logging in, please report it in the feedback form. 

If your account is synced to the cloud, simply download and open the Dive Shearwater app. Once you sign in with the your account credentials, your previous dive logs should automatically sync.

The initial data migration process may take longer than expected. It may look like the migration is done but there are no dives in the account. Please be patient as it could take up to 20 minutes for the dives to show up.

If your migration has started but it appears that dives are missing or data is incorrect: 

• Rest assured your data is not lost. It continues to exist in Shearwater Cloud and is likely still processing in Dive Shearwater. 
• Often a trigger is needed to help the new data show up in Dive Shearwater. After waiting 20-30 minutes for processing, try the following: 
• Hit the “Refresh Data” button at the bottom of the Profile Tab 
• Log out and back in again 
• Complete a Full Close or Force Quit of the app and re-start it 

If you complete all steps and your dives are still not visible, please report it in the feedback form. 

If you are receiving a "Corrupted Data" message do not be alarmed. This is an incorrect message and should read "Data migration in progress". This is being corrected, but in the meantime rest assured your data is safe and not corrupted. It will show up in Dive Shearwater once the full migration is complete.

If your Android is displaying this message: "An error occurred while loading your data. Please log out and try again.” We are aware logging out and in again does not currently resolve this, and our development team is working tirelessly to identify why certain operating systems are not correctly calling on the stored logs.

我们推出新的应用程序是为了提高性能和用户体验。先前的应用程序有性能缓慢和延迟的问题，而新的应用程序提供了更流畅、更快速的界面，并增强了 UI 和功能。

Shearwater Cloud 最终将被弃用，我们建议用户使用 Dive Shearwater，因为这将是我们新的支持应用程序，会定期更新并提供新功能。

您可以使用原始密码登录，但如果它不符合新的密码标准，系统将提示您进行更改。

可以，但是在 Shearwater Cloud 中所做的更改不会反映在 Dive Shearwater 中。

Dive Shearwater 目前适用于 Apple 和 Android 移动设备。如果您偏好使用桌面应用程序，我们建议您暂时继续使用 Shearwater Cloud。

Dive Shearwater is not currently formatted for tablets or ipads.

选择“个人资料” > 在“设置”下，选择“语言” > 选择您偏好的语言。

打开应用程序 > 选择“个人资料” > 在“设置”下，选择“与 Avelo 连接” > 系统将提示您一个弹出窗口，以打开 Avelo 登录页面，您可以在其中输入您的 Avelo 帐户凭据。登录帐户后，点击“授权”，接着您应该会被重定向返回 Dive Shearwater。

您目前可以继续使用 Shearwater Cloud，但是，我们建议您升级到支持的潜水电脑版本，以开始使用 Dive Shearwater。

While you can download dives directly from a Shearwater dive computer to Dive Shearwater, there is no 'import' option in the app for UDDF data at this time.

These features are not yet available.

iOS:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Perdix
• Petrel 3
• Petrel 2
• NERD 2

Android:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Petrel 3
• NERD 2

For information about account deletion and data storage, read more.

如果您想提供反馈、改进建议、报告错误，或者只是需要有关应用程序操作的帮助，请填写此表格，我们会尽快与您联系。