Job Summary

The IT Support Technician provides essential IT support to all Shearwater employees and maintains IT infrastructure to ensure efficient, secure, and reliable IT services across the organization.

Key Responsibilities

User Workstation Management

• Maintain consistent software versions on all user workstations.
• Manage standard configurations for various departments (sales, purchasing, accounting, etc.).
• Minimize user downtime and maintain inventory of computer assets.
• Ensure appropriate antivirus software on all workstations.
• Oversee meeting room systems for ease of use.

IT Security Management

• Develop and implement a comprehensive IT security plan with management approval.
• Oversee employee onboarding and offboarding processes.
• Monitor logging systems for security breaches and manage network vulnerabilities.
• Administer website-related certificates.

Office 365 Administration and Support

• Manage user permissions and configurations for SharePoint and Teams.
• Provide general support across the Office 365 suite.

Jira Administration

• Collaborate with stakeholders to set up and maintain Jira projects.
• Manage workflows, permissions, and automations in Jira.
• Train users on filters and navigation within Jira.

Microsoft Dynamics Business Central

• General ERP knowledge and ability to manage user permissions and permission sets.

Training and IT Solutions

• Provide ad-hoc training to end users on core products.
• Identify and implement IT solutions for business challenges.

Continuous Improvement

• Maximize IT benefits and minimize unnecessary user actions.
• Maintain personal work priorities with management input.
• Stay informed of emerging threats and security best practices.

Networking, Access, and Telephony Management

• Administer company network, including switches, routers, and firewalls.
• Manage printers, employee key card access, and PBX phone system.
• Perform server maintenance and provide telephony system support.

Key Tools

• Microsoft Office 365 Suite: Excel, Word, PowerPoint, Outlook, SharePoint
• Microsoft Dynamics Business Central
• Microsoft Intune
• Microsoft Entra
• Atlassian Jira
• Operating Systems:
• Microsoft Windows (Server 2012, 2019; Windows 10 and 11)
• Mac OS

You'll be a great addition to our team if you are:

• An experienced diver!
• Contribute to organization beyond core requirements.
• Top-notch interpersonal and teamwork skills with strong customer service orientation.
• Demonstrates a growth mindset, staying curious, continuously learning, and embracing challenges.
• Be proactive in identifying and implementing long-term solutions.
• Openly discuss and communicate potential solutions.
• Demonstrate a strong ability to self-start and adapt to new skills.
• Maintain a strong onsite presence to provide hands-on support as needed.

Career Band 1: $41,600-$70,000

Benefits

These are some of the benefits Shearwater employees enjoy:

• Flex time and Hybrid work site arrangements for most professional staff
• Company paid Life, AD&D, Dental, Extended Health, EAP Plan + Health Spending Account
• Competitive vacation allowance
• Group RSP with company matching contributions
• 5 personal days per calendar year (paid out if not used)
• Diving – open water ticket, dry suit and advanced training company paid
• Bonuses based on successful annual financial performance of the company

Ready to dive deeper? To apply, please submit your cover letter and resume on Indeed.