BLUETOOTH MOBILE GUIDE
1) Start the Bluetooth on your dive computer and wait for the “Waiting for PC” message to appear.
2) Select Connect from the bottom tabs > select Add New Dive Computer > select on your dive computer from the list.
3) When connection is successful, you can now download dives and update your dive computer’s firmware.
4) Select "Customize" to give your dive computer a unique name for the Shearwater cloud app, or to change the dive computer language.
Troubleshooting
The following links will guide you through identifying and resolving common Bluetooth communication problems using the Shearwater Cloud mobile app. If at any point in time you feel uneasy about performing these steps, contact us directly and we'll do our best to assist you.
Bluetooth only classic chips will not work on iOS as there is no code for it due to chip license and costs. Basically, Petrel 1 will not work with iPhone or Monterey OS and up.
Unfortunately, Petrel 1 will not connect with Apple devices.
The only option for you is just to invest in second hand or non expensive Tablet, or android phone or simply use your friends or family member Android to transfer dives and then go to your Mac or iPhone app to view/modify your dives.
Petrel 1 will work on Android, Windows and Tablet only.
Please use old Bluetooth feature. It should work there.
Go to Settings, Bluetooth Options, then you can choose between 'Legacy UI' (Old Bluetooth feature) and Dive Computer (recommended) which is New Bluetooth feature.
Make a few attempts.
Please send us a picture of this error message, your dive computer serial number and firmware version to info@shearwater.com.
It is very important for users to update their firmware on their dive computers, especially to keep dive computers compatible with the Shearwater Cloud app. You should see a pop up for this every now and again on the app once you have connected your dive computer with Bluetooth. You can also check on the website what is the latest firmware version for you dive computer.
Please try the below and update your firmware straight away. If that does not work, please contact us info@shearwater.com.
Please use old Bluetooth feature.
Go to Settings, Bluetooth Options, then you can choose between 'Legacy UI' (Old Bluetooth feature) and Dive Computer (recommended) which is New Bluetooth feature.
Make a few attempts.
Sometimes when a dive computer is sent for repair, some internal things may have been changed e.g. serial number. This would result in having to remove the dive computer from the connect tab of the app and adding it back again to the app as if it is a new computer. This does not affect any previous dives you have downloaded.
- Select 'Connect' on the bottom tabs.
- Click on the Shearwater dive computer you wish to remove.
- In the top right corner, click on the hamburger menu.
- Select 'Forget Computer'.
- Now try and connect your dive computer back again.
Yes, Legacy UI still works well with some of our older dive software. If you want to use the customization setting, you will have to change back to dive computer recommended.