Politique de remboursement

Refund Policy

Last updated: June 16, 2026

1. Overview

Shearwater Research Inc. (“Shearwater”, “we”, “our”, or “us”) designs and manufactures high-performance dive computers and related equipment. The Shearwater website (www.shearwater.com) is intended to provide product information, support resources, and assist users in locating authorized dealers.

Shearwater does not sell products directly to consumers through this website, and we do not process payments for retail transactions.

2. Purchases Through Authorized Dealers

All Shearwater products are sold through a global network of authorized retailers, distributors, and partners. If you have purchased a Shearwater product:

  • Your transaction was completed with a third-party retailer or distributor—not Shearwater directly.
  • Refunds, returns, and exchanges are governed by the specific policies of the retailer from whom you made your purchase.
  • You must contact the original point of purchase for any refund or return requests.

3. Warranty vs. Refunds

Shearwater stands behind the quality of its products through a limited manufacturer’s warranty:

  • Warranty claims (e.g., defects in materials or workmanship) are handled separately from refunds.
  • If you believe your product is defective, please contact Shearwater Support or your authorized dealer for assistance with warranty evaluation and repair or replacement.

For full warranty details, please refer to our Warranty Policy page.

4. Website Services and Fees

The Shearwater website does not charge consumers for browsing, accessing support content, or locating dealers. As such:

  • There are typically no fees eligible for refund directly through our website.
  • If any future services or features involve fees (e.g., training resources, software services), refund terms will be clearly disclosed at the time of purchase.

5. Errors or Miscommunication

If you believe you have been directed incorrectly or experienced an issue related to information presented on our website:

  • Please contact us at info@shearwater.com
  • We will make reasonable efforts to assist you in resolving the issue with the appropriate authorized dealer or partner.

6. Unauthorized Sellers

Products purchased from unauthorized sellers may not be eligible for:

  • Refunds through authorized channels
  • Warranty support from Shearwater

We strongly recommend purchasing only from authorized Shearwater dealers to ensure full support and policy coverage.

7. Contact Information

If you have questions about this Refund Policy or need assistance locating your retailer, please contact:

Shearwater Research Inc.
Email: info@shearwater.com
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