iOS:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Perdix
• Petrel 3
• Petrel 2
• NERD 2

Android:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Petrel 3
• NERD 2

Release Notes for Dive Shearwater can be found here.

For information about account deletion and data storage, read more.

If you would like to provide feedback, suggestions for improvement, report a bug, or just need help navigating the app, please fill out this form and we will get back to you.

You can log in with your original password, but you will be prompted to change it if it does not meet the new password criteria.

If you are asked to reset your password or you request a password reset: 

• An email called ”Your Dive Shearwater Verification Code” will be sent to your inbox 
• Check your Spam/Other/Junk mail folders if needed 
• Enter the 6-digit code into the PIN on the password reset form and follow the steps to set a new Password 
• If you receive a “Temporary Password” email. The long alpha numeric including all special characters should be entered into the password field. Not the PIN.  
• Note that password reset of Dive Shearwater and Shearwater Cloud are independent and resetting one, does not reset the other. 

If you complete all steps and you are still having issues logging in, please report it in the feedback form. 

If your account is synced to the cloud, simply download and open the Dive Shearwater app. Once you sign in with the your account credentials, your previous dive logs should automatically sync.

The initial data migration process may take longer than expected. It may look like the migration is done but there are no dives in the account. Please be patient as it could take up to 20 minutes for the dives to show up.

Yes, however once you have completed the initial one-way data migration, changes made in either app will not show up in the other app.

You will not be able to go back into Shearwater Cloud to make changes (ex. add more dives logs) and see them appear in Dive Shearwater.

If you add any new dives into Dive Shearwater, they will not also show up in Shearwater Cloud.

If you need to re-migrate your data, please get in touch with our support team using the feedback form.

If your migration has started but it appears that dives are missing or data is incorrect: 

• Rest assured your data is not lost. It continues to exist in Shearwater Cloud and is likely still processing in Dive Shearwater. 
• Often a trigger is needed to help the new data show up in Dive Shearwater. After waiting 20-30 minutes for processing, try the following: 
• Hit the “Refresh Data” button at the bottom of the Profile Tab 
• Log out and back in again 
• Complete a Full Close or Force Quit of the app and re-start it 

If you complete all steps and your dives are still not visible, please report it in the feedback form. 

We’ve temporarily removed the delete dive log button, as it wasn’t functioning correctly and could lead to unintended behaviour. Our team is already working on a fix, and we expect the feature to be restored on our next app update.

If you are receiving a "Corrupted Data" message do not be alarmed. This is an incorrect message and should read "Data migration in progress". This is being corrected, but in the meantime rest assured your data is safe and not corrupted. It will show up in Dive Shearwater once the full migration is complete.

Select 'Profile' > Under settings, select 'Languages' > Select your preferred language.

Follow this guide.

Open the app > Select 'Profile' > Under Settings, select 'Connect with Avelo' > you will be prompted with a pop up to open the Avelo sign in page where you can enter your Avelo account credentials. Once you are logged into your account, click 'Authorize', you should then be redirected to return to DIve Shearwater.

While you can download dives directly from a Shearwater dive computer to Dive Shearwater, there is no 'import' option in the app for UDDF data at this time.