Last Updated: December 1st, 2025

 

1. Introduction

Your privacy matters to Shearwater Research Inc. (“Shearwater”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, retain and delete your personal information through our website, mobile and desktop applications, cloud services, software, hardware products, and dealer/distributor network (collectively, “Services”). It also describes your rights and how you can exercise them.

 

2. Scope

This Policy applies to all Shearwater products and services for which no separate, specific privacy policy is provided. It covers personal information collected in the course of our commercial activities in Canada and any personal data of residents of the European Union (EU) or European Economic Area (EEA), to the extent GDPR applies.

 

3. Who is the Data Controller and Contact Details

 Shearwater Research Inc., located at 10200 Shellbridge Way, Suite 100, Richmond, BC V6X 3G5, Canada, is the data controller responsible for handling your personal information.

If you have any questions about this Privacy Policy or how your personal data is managed, please contact us at privacy@shearwater.com.

Our Data Protection Officer (DPO), Kenny Kwan (VP of Research & Development), oversees compliance with data protection obligations and can be reached through the same email address.

 

4. The Personal Information We Collect

We collect the following categories of information:

•                    Information you provide: name, email address, shipping/billing address, product serial numbers, account credentials, diving gears and device identifiers, dive locations, firmware/software version, usage preferences, support-related communication.

•                    Information from third parties: when you connect our Services with third-party services

•                    Automatically collected/usage data: login times, device type, operating system, browser type, IP address (where applicable), Bluetooth status, product usage logs, diagnostic and telemetry data (with your consent or per configuration).

•                    Derived or aggregated information: we may de-identify or aggregate data for analytics, product improvement or research.

 

5. Legal Bases for Processing (GDPR)

If you are a resident of the EU/EEA, we rely on one or more of the following bases for processing your personal data:

•                    Consent (you have given clear consent).

•                    Performance of a contract (you have entered into a contract with us or our dealer).

•                    Compliance with a legal obligation.

•                    Legitimate interests (for example: improving our products and services, fraud prevention), provided we balance your rights and interests.

 

6. Purposes of Processing

We process your personal information for the following purposes:

•                    To provide, operate and maintain our Services, including registration, account management, product support and firmware updates.

•                    To communicate with you about your products, services, account status, offers, promotions – where permitted by law or you have opted in.

•                    To perform analytics, research, product development and improvement.

•                    To detect, prevent and respond to security incidents, fraud or misuse of our Services.

•                    To comply with legal obligations and protect our rights and property.

 

7. Disclosure and Sharing of Personal Information

We may share personal information with:

•                    Our service providers and suppliers under contract who help us deliver our Services (e.g., cloud hosting, analytics providers, dealers/distributors, software update services) — they act as processors and are obligated to protect your data.

•                    Third-party services you choose to connect (for example social login or cloud sync) — this sharing is subject to your consent and their privacy practices.

•                    Regulators, law enforcement or courts when required by law or to protect our rights.

•                    In connection with a business transaction (e.g., merger, acquisition or sale of assets) — in which case any recipient will be required to adhere to this policy or equivalent commitments.

 

8. International Transfers

Your data may be processed or stored in Canada, the United States or other countries. For personal data of EU/EEA residents, when transferring outside the EEA we will ensure adequate safeguards in accordance with GDPR Article 46. For example: standard contractual clauses, corporate binding rules or relying on an adequacy decision.

 

9. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting or reporting requirements. When no longer required, we securely delete or anonymize your personal data.

 

10. Your Rights

You have the following rights:

•                    Right to be informed (about how we process your data).

•                    Right of access (obtain a copy of your personal data).

•                    Right to rectification (correct inaccurate data).

•                    Right to erasure (“right to be forgotten”), subject to legal obligations.

•                    Right to restrict processing.

•                    Right to data portability (receive your data in machine-readable format and transmit to another controller).

•                    Right to object to processing based on legitimate interests or direct marketing.

•                    Rights in relation to automated decision-making including profiling (where applicable).
You can exercise these rights by contacting us at privacy@shearwater.com. We will respond in accordance with applicable law.

 

11. Consent for Minors

If you are under the age of majority in your jurisdiction (typically 16 in the EU; 18 or 19 in Canada depending on province) you must obtain the consent of your parent or legal guardian before providing personal data to us or using our Services.

 

12. Cookies and Similar Technologies

We use cookies, web beacons, pixel tags and other tracking technologies on our website and within our services. These allow us to recognize you, remember your preferences, measure usage and improve our Services. You may consent to or reject cookies (subject to your device/browser capabilities). Disabling some cookies may degrade functionality.

 

13. Security

We implement appropriate technical, administrative and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no system can be guaranteed completely secure.

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version with a new “Last Updated” date. We encourage you to review the policy each time you access our Services. Continued use of the Services after changes indicates your acceptance of the revised policy.

 

15. Contact Us

For any questions or to make requests regarding your personal data:
Shearwater Research Inc.
 10200 Shellbridge Way, Suite 100, Richmond, BC, Canada V6X 2W7
Email: privacy@shearwater.com