If you are asked to reset your password or you request a password reset: 

• An email called ”Your Dive Shearwater Verification Code” will be sent to your inbox 
• Check your Spam/Other/Junk mail folders if needed 
• Enter the 6-digit code into the PIN on the password reset form and follow the steps to set a new Password 
• If you receive a “Temporary Password” email. The long alpha numeric including all special characters should be entered into the password field. Not the PIN.  
• Note that password reset of Dive Shearwater and Shearwater Cloud are independent and resetting one, does not reset the other. 

If you complete all steps and you are still having issues logging in, please report it in the feedback form. 

If your account is synced to the cloud, simply download and open the Dive Shearwater app. Once you sign in with the your account credentials, your previous dive logs should automatically sync.

The initial data migration process may take longer than expected. It may look like the migration is done but there are no dives in the account. Please be patient as it could take up to 20 minutes for the dives to show up.

If your migration has started but it appears that dives are missing or data is incorrect: 

• Rest assured your data is not lost. It continues to exist in Shearwater Cloud and is likely still processing in Dive Shearwater. 
• Often a trigger is needed to help the new data show up in Dive Shearwater. After waiting 20-30 minutes for processing, try the following: 
• Hit the “Refresh Data” button at the bottom of the Profile Tab 
• Log out and back in again 
• Complete a Full Close or Force Quit of the app and re-start it 

If you complete all steps and your dives are still not visible, please report it in the feedback form. 

If you are receiving a "Corrupted Data" message do not be alarmed. This is an incorrect message and should read "Data migration in progress". This is being corrected, but in the meantime rest assured your data is safe and not corrupted. It will show up in Dive Shearwater once the full migration is complete.

If your Android is displaying this message: "An error occurred while loading your data. Please log out and try again.” We are aware logging out and in again does not currently resolve this, and our development team is working tirelessly to identify why certain operating systems are not correctly calling on the stored logs.

성능과 사용자 경험을 개선하기 위해 새로운 앱을 출시했습니다. 이전 앱은 기능이 느리고 지연되는 문제가 있었지만, 새로운 앱은 향상된 UI와 기능성으로 더 부드럽고 빠른 인터페이스를 제공합니다.

Shearwater Cloud는 결국 지원이 중단될 예정입니다. Dive Shearwater가 정기적인 업데이트와 새로운 기능이 제공되는 저희의 새로운 지원 앱이 될 것이므로, 사용자분들께는 Dive Shearwater를 사용하실 것을 권장합니다.

네, 하지만 Shearwater Cloud에서 변경한 내용은 Dive Shearwater에 반영되지 않습니다.

Dive Shearwater는 현재 Apple 및 Android 모바일 기기에서 사용할 수 있습니다. 데스크톱 애플리케이션을 선호하신다면, 당분간 Shearwater Cloud를 계속 사용하시는 것을 권장합니다.

Dive Shearwater is not currently formatted for tablets or ipads.

'프로필' 선택 > 설정에서 '언어' 선택 > 선호하는 언어를 선택하세요.

앱 열기 > '프로필' 선택 > 설정에서 'Avelo와 연결' 선택 > Avelo 계정 정보를 입력할 수 있는 Avelo 로그인 페이지 팝업이 표시됩니다. 계정에 로그인한 후 '승인'을 클릭하면 Dive Shearwater로 다시 리디렉션됩니다.

지금은 Shearwater Cloud를 계속 사용하실 수 있지만, Dive Shearwater 사용을 시작하시려면 지원되는 버전의 다이브 컴퓨터로 업그레이드하시는 것을 권장합니다.

While you can download dives directly from a Shearwater dive computer to Dive Shearwater, there is no 'import' option in the app for UDDF data at this time.

These features are not yet available.

iOS:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Perdix
• Petrel 3
• Petrel 2
• NERD 2

Android:

• Tern
• Tern TX
• Peregrine
• Peregrine TX
• Teric
• Perdix 2
• Perdix AI
• Petrel 3
• NERD 2

For information about account deletion and data storage, read more.

피드백, 개선 제안, 버그 신고 또는 앱 사용에 도움이 필요한 경우 이 양식을 작성해 주시면 연락드리겠습니다.