DIVE SHEARWATER SUPPORT
RESOURCES
iOS:
- Tern
- Tern TX
- Peregrine
- Peregrine TX
- Teric
- Perdix 2
- Perdix AI
- Perdix
- Petrel 3
- Petrel 2
- NERD 2
Android:
- Tern
- Tern TX
- Peregrine
- Peregrine TX
- Teric
- Perdix 2
- Perdix AI
- Petrel 3
- NERD 2
For information about account deletion and data storage, read more.
If you would like to provide feedback, suggestions for improvement, report a bug, or just need help navigating the app, please fill out this form and we will get back to you.
MIGRATING FROM SHEARWATER CLOUD TO DIVE SHEARWATER
A quick guide for moving your dive logs to the Dive Shearwater mobile app.
OVERVIEW
Dive Shearwater is Shearwater Research’s newer mobile dive log app for iOS and Android. It is designed to provide a smoother mobile experience, improved dive logging flow, and support for future features. If your Shearwater Cloud account is synced to the cloud, your existing dive logs should migrate automatically after you sign in to Dive Shearwater with the same account credentials.
Confirm all your Dives are in Shearwater Cloud
Open Shearwater Cloud and confirm all your dive logs are visible. If not, complete a a cloud sync.
Install/Update Dive Shearwater
Get the latest version of Dive Shearwater from the Apple App Store or Google Play Store.
DOWNLOAD NOW
Login to Dive Shearwater
Use the SAME email address and password you used for Shearwater Cloud. Note, if you create a NEW account in Dive Shearwater you CANNOT use the same email already used for Shearwater Cloud.
Forgot your Password?
If you've forgotten your Shearwater Cloud password, you'll need to reset it through the Shearwater Cloud app before logging into Dive Shearwater for the first time. Password resets are not available in the Dive Shearwater app until after your initial login. Once you've successfully logged in, you can manage and change your password directly within the Dive Shearwater app going forward.
Allow Extra Time for Initial Migration
Wait for the initial one-way migration to finish. The app may appear ready before all dives are visible, so allow up to 20 minutes.
Review your logs in Dive Shearwater
Once the migration is complete, confirm your dive list is in Dive Shearwater and spot-check several dives for key details such as date, depth, duration, location, notes, and equipment information.
Important Notes
• The migration from Shearwater Cloud to Dive Shearwater is a one-way initial migration.
• After migration, changes made in Shearwater Cloud will not appear in Dive Shearwater.
• After migration, new dives or edits made in Dive Shearwater will not appear in Shearwater Cloud.
• You can continue using Shearwater Cloud, but it will not stay synchronized with Dive Shearwater after the migration.
• Dive Shearwater is currently only a mobile app. If you rely on the Shearwater Cloud desktop app or full-screen graphs for detailed analysis, continue using Shearwater Cloud until equivalent features are available in Dive Shearwater.
If you encounter repeated login, password reset, sync, or compatibility issues, please contact Shearwater support through the Dive Shearwater feedback form.
TROUBLESHOOTING FAQ
If you are having issues with the app, please find some helpful tips here. If you cannot find what you are looking for or need further help with your issue, please complete the feedback form.
You can log in with your original password, but you will be prompted to change it if it does not meet the new password criteria.
If you are asked to reset your password or you request a password reset:
- An email called ”Your Dive Shearwater Verification Code” will be sent to your inbox
- Check your Spam/Other/Junk mail folders if needed
- Enter the 6-digit code into the PIN on the password reset form and follow the steps to set a new Password
- If you receive a “Temporary Password” email. The long alpha numeric including all special characters should be entered into the password field. Not the PIN.
- Note that password reset of Dive Shearwater and Shearwater Cloud are independent and resetting one, does not reset the other.
If you complete all steps and you are still having issues logging in, please report it in the feedback form.
If your account is synced to the cloud, simply download and open the Dive Shearwater app. Once you sign in with the your account credentials, your previous dive logs should automatically sync.
The initial data migration process may take longer than expected. It may look like the migration is done but there are no dives in the account. Please be patient as it could take up to 20 minutes for the dives to show up.
Yes, however once you have completed the initial one-way data migration, changes made in either app will not show up in the other app.
You will not be able to go back into Shearwater Cloud to make changes (ex. add more dives logs) and see them appear in Dive Shearwater.
If you add any new dives into Dive Shearwater, they will not also show up in Shearwater Cloud.
If you need to re-migrate your data, please get in touch with our support team using the feedback form.
If your migration has started but it appears that dives are missing or data is incorrect. Rest assured your data is not lost. It continues to exist in Shearwater Cloud and is likely still processing in Dive Shearwater.
Wait up to 20 minutes for processing, then close and reopen the Dive Shearwater app. Confirm you signed in with the same account used in Shearwater Cloud.
If your dives are still not visible, please report it in the feedback form and our support team will assist you.
Confirm the edits were synced to the cloud before migration. Remember that post-migration edits do not sync between the two apps.
Contact Shearwater support through the Dive Shearwater feedback form for help with re-migration.
We’ve temporarily removed the delete dive log button, as it wasn’t functioning correctly and could lead to unintended behaviour. Our team is already working on a fix, and we expect the feature to be restored on our next app update.
Select 'Profile' > Under settings, select 'Languages' > Select your preferred language.
Open the app > Select 'Profile' > Under Settings, select 'Connect with Avelo' > you will be prompted with a pop up to open the Avelo sign in page where you can enter your Avelo account credentials. Once you are logged into your account, click 'Authorize', you should then be redirected to return to DIve Shearwater.
While you can download dives directly from a Shearwater dive computer to Dive Shearwater, there is no 'import' option in the app for UDDF data at this time.
